ALL IN ONE
Realize the potential of having central management and monitoring of your technical resources, safeguarding you and supporting your internal staff.
NO LONG WAITS
Our support line is monitored 24×7, with same day response and next day onsite response rate guaranteed.
Supporting our customers is our number one goal. We maintain a 98% overall customer satisfaction rate for maintenance and support.
Each Protection Plan is customized to meet your specific system and support needs.
ICD Protection – Service and Support
Experience you can Trust: Customer support is our greatest priority. We provide an experienced team with all major certifications for the products you depend on.
Our Master Service Agreement is real value to your organization. Trust the experts to manage your resources with pre-set service agreement to address emergency support, equipment repair and preventative maintenance service visits.
Our experience and past performance has exposed us to a variety of different environments. We continue to support large scale government network operation centers, educational environments and Fortune 1000 organizations. This experience is a real value to you, a company you can trust.
ICD Solutions prove our commitment to continual education and remaining at the forefront of what our clients expect. Our certifications include:
- Cisco ATP
- Crestron, AMX and Extron Programming
- Crestron, AMX and Extron Digital Media Certifications
- Infocomm CTS
- Biamp, BSS and ClearOne DSP
ICD Protection Maintenance and Support